Dear Homeowners,

* The following applies for those enrolled in automatic ACH payments for one or more homes within a community managed by RowCal. *

Please note that effective September 1, 2024, to maximize the security of your payment data as well as to provide you with greater visibility and control over your payments, in conjunction with our association management software provider, CINC Systems, we will be converting your automatic ACH withdrawal to a recurring eCheck payment schedule through the homeowner portal. Your payment schedule will continue to debit automatically and provide the following, new benefits to you:

• Heightened security to protect your payment data, including encryption of bank account numbers

• By allowing you to control the recurring eCheck, we remove the unnecessary handling of bank account information by RowCal employees

• Control your payments with the convenience of RowCal’s homeowner app or web portal • Manage your payment schedule or switch to credit card to better manage cashflow

• Receive recurring payment notification emails and payment receipts For additional information regarding this change and how it impacts you, please reference the attached FAQ document.

*There is no action required from you* for your payments to continue debiting automatically on your behalf. No service fee applies to payments made by recurring Check.

Should you wish to change your preferred payment method, you can log into your homeowner portal and disable your payment schedule on or after September 1, 2024. If you are not already registered for the homeowner app or the web portal, you will receive an email at this address with a link to set up a password for the web portal. You can download the homeowner app from the Apple App Store or the Google Play Store.